In order to create the best essays on the market, our prospective writers must successfully pass a series of tests after we have verified their academic credentials. Their academic backgrounds are diverse and cover nearly every field of academia. So, when you order

  • How do I place an order?
    Proceed to the order form on our site. The process is really self-explanatory, as there are fields for you to complete that will give your writers all of the details necessary. Such fields include a type of assignment, topic, the length requirement, a number and types of sources, citation style, deadline, etc. There is also space for special instructions, and these are important for you writer to fully understand exactly what you want. There will also be a place for you to upload any resource materials, etc. that your writer needs to complete the project as required. If your order is complex and/or unique, please message us with the details, so that we can analyze it and provide an individualized quote. Once the order is received, you should proceed with payment and we will start working on your order.
  • How do I send resource materials to my writer?
    While placing an order you will need to enter your email and password that will give you access to your personal account on our website. You can use a special tab for uploading any additional materials that are required for completing your order. Please note that you are able to upload files while placing an order using a special field in the order form. We urge you to do this immediately, even before your writer is allocated, because you definitely want us to begin working on your order quickly! If you have problems with the upload, message our customer service department immediately, and you will be assisted.
  • What is my Personal Order Page? How does it work?
    This is a password-protected page set up especially for you. You can use it for many things, and the tabs and links are easy to use. You can send messages to your writer, contact customer service, track the progress of your order completion. Of course, by this mean you will receive your MS Word document for download. The tabs are self-explanatory, but if you have any difficulty, contact a customer service representative and s/he will “walk you through” everything.
  • What if I forget password to my page?
    When you place an order for the first time, you will be asked to create a password for your account. That account is yours for all repeat orders as well. If you have forgotten your password, please use a password reminder in the Login area.
  • How do I get my paper?
    When your order is completed, the paper will be uploaded to your personal account. Another copy will be sent to your email. You can choose any of these ways to get your paper. Please make sure that you’ve entered valid email to get notifications and your paper when it’s done.
  • If I haven’t received my order by the deadline, what should I do?
    Get in touch with us immediately! Call us, contact us by live chat on our site, or call us by phone. You will be helped rapidly. There may be several reasons for this: your notification email could have gone into your SPAM folder; it may be in the final stages of our plagiarism check; or your writer may have messaged you and received no response and cannot finish up until you give that response. Over the past many years of service, there have been only a couple of instances when order delivery has been delayed. At any rate, we will resolve the issue immediately.
  • What if I am unhappy with my custom writing piece?
    If you need to request changes, you may do so via your personal order page. In the “files” tab, simply select the revision request link, and give your writer the specific details of the changes you want, and provide a deadline for these. Please note that free revision is provided within 48 hours after the deadline expires for papers less than 20 pages and 30 days for 20+ pages orders. If your revision request constitutes a change of original order specifications, you will have to place an additional order to compensate writer’s work. We have a revision policy on our site, which provides more detailed information. If you think that our writer did not manage to follow your instructions, you can request a refund. Please send your request within 14 days after order deadline expiration. If your claim refers to plagiarism, it is obligatory to provide us with a plagiarism report. For more details, please refer to Terms of Use.
  • How does your online writing service operate?
    The ordering process is fairly straightforward and simple. The customer fills in the fields on the standard order form, makes a payment and the rest will be done by us. You will be allowed to provide all specific instructions and even upload materials to be used. You also select the deadline. Overall, there are three easy steps:1)Complete the order form and make payment. Each field has a “?” character for you to click if you need detailed information about the field. Once you complete this step, you are given a personal order/account page that will be password-protected. You will be able to send and receive messages, track the progress with your writer, and your final product will be delivered to this account. If there are any concerns or questions while placing an order, you a free to contact our customer support team members to get any clarifications you require. 2)Assignment of Personal Writer: We analyze your order and assign it to the writer with the best qualifications to complete it. You are notified when the writer has begun work. If there are any materials that have to be used while working on your order, please make sure to upload them while your writer hasn`t been assigned yet. You can do this while placing an order or using your membership area. 3)Your paper is completed and is delivered. The paper will be delivered in MS Word format and you will be able to print it out. If you feel that not all of your requirements were carefully followed, you are able to use free revision option that is available during 2 days after deadline expires for orders under 20 pages and for 30 days if your order exceeds 20 pages.
  • Can I use your services confidentially?
    Yes, you can. When you place an order, we will ask for contact information – name, email address, and phone number. This is only so that we can reach you if we have questions about your order. From then on, you are assigned a customer numbers and that is the only way to which you are referred. We NEVER provide anyone with your personal information. Payment process is completed through a secure payment system, so you can rest assured that none of your personal details will ever be disclosed to any third parties. If you should receive a telephone call from anyone staging that they are us and that they need your payment information, do not, under any circumstances give it. No one in our service is privy to your payment information, nor may they ever have it! Our Financial Department may contact you for the payment receipt, but not your credit card number. Any calls you receive from us, regarding questions or clarification needs will only relate to your actual order and should only come from the numbers listed on our website. Do not talk to anyone else who may call you from another number. We have more details about this issue on our Privacy Policy Page.
  • Where is your essay writing service located?
    Custom-Essays-Service.net is a legal corporation in USA. We work with students in the U.S., UK, Canada, and Australia, and we have support office locations in other countries.
  • How do you handle the payment process? Is it secure?
    Payment services we use are thoroughly secure sites for money transfers. They accept all major credit and debit cards and proceed with your payment within few minutes. Such money transfers are widely spread: they guarantee confidentiality and security of all payments made.
  • Why is your pricing different from other paper writing service companies?
    We never claim to have the cheapest prices for writing services. Custom writing of the highest quality can’t be really cheap. For your money you get a wide range of services, security and confidentiality guarantee. You should never buy an essay, paper, or article writing service that charges less than $10 per page for basic writing. No professional writer will work for less. Often, charging such cheap prices, they will sell you a piece of writing and then sell it again to other students or to database providers. Then, your work is not exclusive to you anymore, and it can easily be found through plagiarism-detection software use. We produce the best writing service and resume writing service for each customer and never re-sell or transfer that piece to anyone else. Another trick these services use is hiring amateur writers who require less money for writing but never guarantee the quality of paper provided.
  • Do you have refund guarantees?
    We have some general policies relative to refunds, and most will be treated on a case-by-case basis. Most of our rules regarding refunds can be found on “Terms and Conditions” page. If you think that your original instructions were not followed, you can request a refund during 14 days after order delivery.
  • How do you choose a writer for an order? What are their credentials and degrees? Can I choose a specific writer? Where is my writer located? Can I talk to my writer?
    We have a huge staff of freelance writers, and our policy dictates that they must have verifiable degrees, Bachelor’s through Ph.D.’s, in specific fields. Once we analyze an order, we contact only those writers with the specific qualification necessary to complete it, and it will be assigned to one who is available. For example, if you need assistance with a graduate-level business case study, only a Ph.D. in business will be allowed to produce it. Generally, writers are chosen and evaluated on the following criteria: 1)Academic background and professional writing experience; 2)Scores from an online written test that we administer during the application process. This includes production of an original essay; 3)The continuing evaluation while a writer is working for us; 4)The availability of a writer to assume the project immediately. If you have used a specific writer in the past and are satisfied with his/her work, of course you may request that writer again. There is a place for such a request on the order form, so be certain to accurately put the writer’s ID number in that field. If that writer is available, we will assign him/her to your order. If not, we will allocate another writer with the same credentials to complete the order. We hire only native English speakers who have BA/MA/Ph.D. degree in his/her field of study. That’s why you can be sure that your writer will possess perfect grammar and each page of paper written will be free of grammar and spelling mistakes. We encourage open communication between customer and writer and have a messaging system set up on the customer’s personal order/account page for this purpose. When a writer has a question or message for you, it will be in that system, but, as well, you will receive an email notification at the address you provided during the ordering process. Still, it is wise to check your account regularly.
  • How do you prevent plagiarism?
    All of our writers are legally bound by an employment contract that states clearly that only original research paper writing service will be produced. We also have our own plagiarism-detection software, and all writing passes through this check before it is sent to a customer. We assure you that your order will pass a plagiarism check, be it through Turnitin or any other plagiarism detection tool. Writers will often use phrases that others have used, without any knowledge of this. This does not, however, constitute plagiarism. When you receive your final product, you can be certain that it is an original.
  • Do you maintain a database of essays and papers that have been sold to others already?
    All customer’s orders are stored in a personal profile. Sometimes customers want to download their orders in several days or weeks, so be sure to find your papers in a personal account. Still, if you want to remove all orders, please inform our customer support team and they will follow your request.
  • What format do you use?
    We follow a standard academic format that includes double spacing, 300 words per page, 1-inch margins all around, and a generally accepted font – Times New Roman, 12 pt.
  • What is the delivery time for an order?
    This is totally up to you. When you complete your order form, there is a field for you to designate your own deadline. If, for example, you need your work in 3 days, the calculation begins as soon as we receive your order and payment, and it is calculated in days, hours and minutes. We offer you to plan your delivery date in length of time to review the final paper and have an opportunity to request revision if you feel that paper needs some changes. As well, we urge you to plan ahead whenever possible because the longer the delivery time, the less your order will cost! If your order is extremely urgent, you must allow between one and three hours per page for completion. We cannot ensure our superior quality if your writer does not have sufficient time to product the work. It is also critical that you upload any materials to be used immediately. Your writer cannot begin working on your order until he/she has all instructions. Please provide timely responses to our writers regarding instructions and possible attachments. If you choose to have progressive delivery (usually reserved for lengthy, major graduate works), you will need to set up a schedule for each section or chapter. In these situations, it is best to discuss a delivery schedule with our customer support department.